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Support & Care Plans

Someone who answers when it breaks.

Hosting, updates, backups, monitoring and support, for sites we built and sites we’ve taken over from someone else.

What’s included

Managed hosting

Fast hosting, SSL, CDN and email configured properly, with the bill and the access in your name.

Updates and security

Core, theme and plugin updates applied and tested, rather than left for eighteen months until something breaks.

Backups and monitoring

Off-site backups with tested restores, plus uptime monitoring so we usually know before you do.

Support with a human

A named contact and a real response time, rather than a ticket queue.

How it runs

Four stages, with a clear deliverable at the end of each.

01

Onboarding audit

Full review of the existing site, hosting and access.

02

Stabilise

Updates, backups, monitoring and security brought current.

03

Ongoing care

Scheduled maintenance and included support hours.

04

Reporting

Monthly report on updates, uptime and performance.

Let’s talk about your project

Tell us what you’re trying to build. We’ll tell you honestly whether we’re the right studio for it.